BCB Bank to use Vikar platform for account opening

BCB Bank will implement Vikar Technologies’ platform to manage account opening for both consumer and business customers, Vikar said. The companies said the arrangement is intended to improve processing efficiency, support compliance work and create a more consistent onboarding experience across online and in-branch channels.

Vikar, which provides digital account opening and lending technology to financial institutions, did not disclose financial terms or an implementation timetable in its announcement. The company said BCB will use the platform to connect the process from the initial application through onboarding.

The project focuses on a core operational issue for banks: how to let customers begin or complete account opening in different channels without creating separate workflows for staff. A unified platform can centralise application intake and related onboarding steps, giving employees and customers a more consistent process whether the interaction starts on a website or inside a branch.

Vikar said the deployment will help BCB offer a faster and easier account opening journey. The company also said the technology is intended to strengthen compliance processes, an area that remains central to deposit account onboarding because banks must collect customer information and complete required internal procedures before accounts are opened.

Ryan Blake, executive vice president and chief operating officer at BCB Bank, said the partnership gives the bank technology to serve customers in the channel they choose, including online and branch-based banking. He said the bank expects the platform to support a faster and simpler experience for customers and its internal team.

Glenn Bolstad, founder and chief executive of Vikar Technologies, said BCB’s move to the platform would support faster account opening, stronger compliance and a consistent experience from the start of the relationship.

The companies framed the agreement as part of a shared effort to improve customer experience and operational efficiency. For BCB, the platform is expected to create a single account-opening journey for retail and business customers rather than separate experiences by channel.

This story draws on original reporting from Finextra Research.