BNY and DSGV executives point to domestic-style cross-border payments

BNY and DSGV payments executives told FinextraTV at EBAday in Copenhagen that cross-border payments are being pushed toward the speed and usability customers associate with domestic transfers. The discussion also covered pressure on banks in the sector, with DSGV’s head of payments, Axel Weiss, pointing to lost market share and the need for measures that rebuild customer confidence and retention.

Simone Satan, head of digital payments solutions at BNY, said users increasingly expect international payments to offer a service experience closer to local payment rails. According to FinextraTV, Satan linked that shift to the development of tools including artificial intelligence and application programming interfaces, while also addressing changes in the role played by correspondent banks.

Correspondent banking remains a core part of many cross-border payment flows. In that model, banks use relationships with other institutions to move money across jurisdictions, currencies and payment systems where they may not have direct access. Satan’s comments, as reported by FinextraTV, place that model in a period of adjustment as clients demand clearer, faster and more intuitive services.

APIs are software connections that allow systems to exchange data and instructions in a structured way. In payments, they can support more direct communication between banks, platforms and corporate systems. FinextraTV said Satan cited APIs alongside AI as part of the toolkit developing around cross-border payments, though the discussion summary did not provide specific product details or implementation timelines.

Weiss, head of payments at DSGV, focused on the competitive position of banks in international payments. FinextraTV reported that he discussed market-share losses in cross-border payments and the strategies needed to win back trust and loyalty. The summary did not quantify the decline or identify the competitors gaining share.

The comments reflect a broader commercial challenge for banks active in international payments: domestic payment systems in many markets have set higher expectations for convenience, transparency and speed, while cross-border transactions still often involve more parties and more operational complexity. FinextraTV’s account of the discussion indicates that both technology development and institutional role changes are central to how banks are responding.

The segment was presented as sponsored content produced by Finextra’s editorial team with input from subject-matter experts at the funding sponsor. It forms part of FinextraTV’s payments coverage from EBAday, an industry event held in Copenhagen.

This story draws on original reporting from Finextra Research.